Entry-Level IT Service Desk Technician

Leidos Inc; Norfolk (VA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Leidos is seeking an entry-level Service Desk Tier I Technician to support our Norfolk, VA office. The role involves diagnosing and resolving hardware, software, and network issues, with emphasis on user account management and active directory tasks.

You’ll work with a team to provide remote and on-site support, using standard processes to guide end users through solutions. Ideal candidates will have a HS diploma or equivalent with 1 year experience, CompTIA Network+ and A+ certifications, and

Qualifications

• High school diploma or equivalent with 1 year general experience.
• 8570 certification – CompTIA Network+, A+.
• US citizenship and ability to obtain interim or secret clearance.
• Excellent written and verbal communication; strong problem-solving skills.

Responsabilités

• Analyze user-reported issues using industry-standard troubleshooting methodologies.
• Use automated tools to implement routine solutions.
• Prioritize requests by reviewing and coding incoming tickets to manage time efficiently.
• Resolve issues independently or escalate to the next tier as needed.

Connaissances

Verbal communication

Written communication

Problem solving

Documentation

Time management

Formation

CompTIA Network+

CompTIA A+

Outils

Ticketing system

Knowledge management system

Description du poste

Leidos is seeking an entry-level Service Desk Tier I Technician to support our Norfolk, VA office. The role involves diagnosing and resolving hardware, software, and network issues, with emphasis on user account management and active directory tasks.

You’ll work with a team to provide remote and on-site support, using standard processes to guide end users through solutions. Ideal candidates will have a HS diploma or equivalent with 1 year experience, CompTIA Network+ and A+ certifications, and