On-Site IT Service Desk Pro - Windows & Office 365

Leidos LLC; Tampa (FL); In loco; USD 59.000 - 107.000; Tempo pieno

Descrizione del lavoro

Leidos seeks an early career Service Desk Technician to support USCENTCOM CITS at MacDill AFB in Tampa, FL. This full-time, on-site role provides first-line technical assistance for computer systems, software, and hardware with desk-side support and rapid incident resolution.

You will document incidents in the ticketing system, collaborate with multiple teams, and assist users with Windows, Office 365, Active Directory, and related technologies.

Competenze

• US Citizenship is required.
• BS/BA or AS/AA in IT discipline with 5+ years' experience, or HS diploma with 6 years' related work experience.
• Current DoD 8570/Directive compliance preferred.

Mansioni

• Provide technical support for computer systems, software, and hardware.
• Respond to queries in person, by phone, or via email/IM/voicemail.
• Install, modify, and repair hardware and software components.
• Deliver on-site desk-side support and quick issue resolution.
• Document incidents in the ticketing system and escalate as needed.
• Support Windows, Office 365, and Active Directory products.

Conoscenze

Technical support

Troubleshooting

Desk-side support

Office 365 & AD

Ticketing system

Customer service

Formazione

BS/BA in Computer Science or related IT discipline

AS/AA in Computer Science or related IT discipline

High school diploma + 6 years related experience

Descrizione del lavoro

Leidos seeks an early career Service Desk Technician to support USCENTCOM CITS at MacDill AFB in Tampa, FL. This full-time, on-site role provides first-line technical assistance for computer systems, software, and hardware with desk-side support and rapid incident resolution.

You will document incidents in the ticketing system, collaborate with multiple teams, and assist users with Windows, Office 365, Active Directory, and related technologies.