On-Site Service Delivery & Support Associate

Xerox; Detroit (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Xerox is seeking an on-site maintenance technician in Detroit to perform preventive maintenance on client fleets, replenish consumables, and maintain accurate activity logs. You will work within a service delivery team, ensuring SLA compliance and facilitating fast issue resolution.

The role emphasizes technical/electrical aptitude, customer-facing service delivery experience, and proactive personal development to support continuous improvement and knowledge sharing.

Qualifications

• Specialized courses from recognized universities with 2/3 years of academic years.
• Advanced knowledge of all site products and client IT environment.
• Experience in a customer facing service delivery role.
• Demonstrates a proactive approach to work with initiative and drive.
• Good technical and/or electrical aptitude.

Responsibilities

• Carries out regular preventative maintenance checks on client fleet of machines.
• Replenishes consumables.
• Maintains log of all activities including on-site parts inventory.
• Maintain clean and tidy devices and surrounding environment.
• Carries out first level repair and escalates per procedures for next level maintenance and technical support.
• Ensures SLA is achieved and customer requirements are met.

Skills

Preventive maintenance

Customer service

Electrical aptitude

Problem solving

Mentor/coach

Education

Specialized certification/diploma

Job description

Xerox is seeking an on-site maintenance technician in Detroit to perform preventive maintenance on client fleets, replenish consumables, and maintain accurate activity logs. You will work within a service delivery team, ensuring SLA compliance and facilitating fast issue resolution.

The role emphasizes technical/electrical aptitude, customer-facing service delivery experience, and proactive personal development to support continuous improvement and knowledge sharing.