On-Site Server Support Technician

Worldwide TechServices; Fort Worth (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a Customer Support Specialist in Fort Worth, Texas. In this role, you will provide support for designated equipment, ensure adherence to service level agreements, and maintain communication with clients regarding technical issues. Candidates should have a technical school certification and some experience in customer service. The position requires a valid driver's license and the ability to travel to client locations as needed. A strong tool kit is essential for the role.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Complete real-time reporting of all calls as documented in established policies.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.

Skills

Communication regarding technical issues

Driving to client locations

Ability to drive long distances

Ability to lift/move equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services provider is seeking a Customer Support Specialist in Fort Worth, Texas. In this role, you will provide support for designated equipment, ensure adherence to service level agreements, and maintain communication with clients regarding technical issues. Candidates should have a technical school certification and some experience in customer service. The position requires a valid driver's license and the ability to travel to client locations as needed. A strong tool kit is essential for the role.