On-Site Server Support Technician

Worldwide TechServices; Kent (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

A technology services leader located in Kent, WA is seeking a team member to provide customer support for various equipment. The role involves delivering service calls, ensuring customer satisfaction, and maintaining inventory control. Ideal candidates will have technical school certification and relevant experience. Familiarity with software and hardware is important, along with a valid driver's license. This full-time position may require occasional overnight travel.

Qualifications

• 0-2 years of relevant experience is typical.
• Previous customer service experience is beneficial.
• Maintain required OEM Certifications as instructed.

Responsibilities

• Provide customer support for designated equipment.
• Deliver service calls within service level agreements.
• Complete tasks associated with each call as per guidelines.
• Ensure control of assets and inventory as per client agreements.
• Report all activity accurately and promptly.

Skills

Communication on technical issues

Ability to drive to client locations

Ability to lift and move computer equipment

Ownership of basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software

Relevant hardware

Job description

A technology services leader located in Kent, WA is seeking a team member to provide customer support for various equipment. The role involves delivering service calls, ensuring customer satisfaction, and maintaining inventory control. Ideal candidates will have technical school certification and relevant experience. Familiarity with software and hardware is important, along with a valid driver's license. This full-time position may require occasional overnight travel.