On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Macon (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading technology services provider located in Macon, Georgia is seeking a Dynamic PC Support professional. The role involves troubleshooting and repairing desktops and laptops while ensuring customer satisfaction according to service level agreements. Ideal candidates should possess technical school certification and have good communication skills. Responsibilities include managing service calls, reporting activities accurately, and maintaining client equipment. This position might also require driving to various locations as needed.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreement.
• Complete all administrative tasks associated with each call.

Skills

Technical communication

Driving skills

Ability to lift up to 50 lbs

Ownership of basic repair tool kit

Education

Technical school certification or equivalent

Tools

Computer equipment

Job description

A leading technology services provider located in Macon, Georgia is seeking a Dynamic PC Support professional. The role involves troubleshooting and repairing desktops and laptops while ensuring customer satisfaction according to service level agreements. Ideal candidates should possess technical school certification and have good communication skills. Responsibilities include managing service calls, reporting activities accurately, and maintaining client equipment. This position might also require driving to various locations as needed.