On-Site Server & Desktop Support Technician

Worldwide TechServices LLC; Farmington (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Worldwide TechServices LLC is seeking a Dynamic Server Support specialist to provide customer support for designated equipment, perform troubleshooting, and respond to client issues promptly.

The position requires a technical school certification or equivalent with 0–2 years of relevant experience; a valid driver’s license, reliable transportation, and the ability to travel and lift equipment up to 50 lbs; OEM certifications are expected.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Technical troubleshooting

Travel to client sites

Lift up to 50 lbs

Own repair toolkit

Education

Technical school certification or equivalent

0-2 years of relevant experience

Tools

Valid Driver’s License

Reliable transportation

Job description

Worldwide TechServices LLC is seeking a Dynamic Server Support specialist to provide customer support for designated equipment, perform troubleshooting, and respond to client issues promptly.

The position requires a technical school certification or equivalent with 0–2 years of relevant experience; a valid driver’s license, reliable transportation, and the ability to travel and lift equipment up to 50 lbs; OEM certifications are expected.