Reservationist

Transdev; Tinley Park (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k)

Medical

Dental

Vision

Life Insurance

Disability

Job summary

Transdev in Tinley Park, IL is hiring a Reservationist to intercept customer calls and schedule transportation. You will input trip requests using Trapeze Software and determine scheduling by pickup or arrival time, while providing accurate schedule information to customers.

The position requires strong communication skills and a professional phone demeanor. Hours run from 5:30am to 7:00pm, seven days a week.

Qualifications

• High school diploma or GED required.
• Strong written and oral communication skills.
• Clear speech and pleasant phone demeanor.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Knowledge of Trapeze Software and Genesys is a plus.
• Subject to drug testing.

Responsibilities

• Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with ADA provisions and company requirements.
• Produce efficient and productive schedules through determining if trip is to be scheduled by pickup time or by arrival/appointment time.
• Provide accurate responses to callers' questions about schedules, trips and other questions using information made available to the agent.
• Other duties as assigned.

Skills

HS Diploma

Communication skills

Clear speech

MS Office

Trapeze Software

Genesys system

Drug testing

Education

High school diploma or GED

Job description

Reservationist

Transdev in Tinley Park, IL is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Hours of operation are from 5:30am -7:00pm, 7 days a week.

Transdev is proud to offer:

• Competitive compensation package of minimum $18.00/hour - Maximum $20.50/hour

• Starting pay is $18.50/ hour

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 10 days; 8 standard and 2 floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities:

• Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.

• Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.

• Provide accurate responses to callers' questions about schedules, trips and other questions using information made available to the agent

• Other duties as assigned.

Qualifications

• High school diploma or equivalent, such as GED, required.

• Strong written and oral communication skills

• Clear speech and pleasant phone demeanor

• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

• Knowledge of Trapeze Software and Genesys phone system is a plus

• Subject to drug testing.

Physical Requirements:

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6-8 hours per day)

• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.