On-Site & Remote Desktop Support Engineer (Part-Time/Contract)

Axiom Technologies; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 48,000; Part time

Job summary

Axiom Technologies in Austin, TX seeks a Desktop Support Engineer for a Dispatch/Part-Time role as an independent contractor. You will provide on-site and remote end-user support, coordinate service requests, and ensure timely IT issue resolution across field technicians and internal teams.

Responsibilities include handling hardware/software issues, VPNs, and market data applications, maintaining tickets, and assisting with home-office setups.

Qualifications

• 3+ years of field support experience.
• Experience supporting financial services clients is desirable.
• Bachelor’s degree or equivalent practical experience.
• Strong troubleshooting skills and ability to manage multiple tasks under pressure.
• Familiarity with Microsoft Office Suite and enterprise IT tools.
• Excellent communication and interpersonal skills.
• Authorized to work in the U.S. (no visa sponsorship).
• Candidates must be local or willing to work on-site; some travel may be required.

Responsibilities

• Provide on-site and remote desktop support for hardware, software, and infrastructure.
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and IT services.
• Support and maintain in-house and third-party software, including market data applications.
• Act as an escalation point for Helpdesk issues and coordinate with Network Services and global teams.
• Maintain accurate ticketing records and ensure IT policy compliance.
• Assist with home office setup and remote work support.
• Participate in after-hours and weekend on-call rotation.
• Stay updated on new technologies and internal tools.

Skills

Field support

Troubleshooting

Communication

On-site work

Multi-tasking

Microsoft Office

Remote support

Education

Bachelor’s degree or equivalent

Tools

Ticketing systems

Job description

Axiom Technologies in Austin, TX seeks a Desktop Support Engineer for a Dispatch/Part-Time role as an independent contractor. You will provide on-site and remote end-user support, coordinate service requests, and ensure timely IT issue resolution across field technicians and internal teams.

Responsibilities include handling hardware/software issues, VPNs, and market data applications, maintaining tickets, and assisting with home-office setups.