Desktop Support Engineer (Dispatch /Part-Time) – Dallas ,TX-USA

Axiom Technologies Pty Ltd.; Dallas (TX); On-site; USD 28,000 - 41,000; Part time

Job summary

Axiom Technologies seeks an experienced Desktop Support Engineer (Dispatch/Part-Time) based in Dallas, TX, USA. The role involves providing both on-site and remote support for end users while coordinating service requests.

You will be the go-to technical resource for desktop support and ensuring timely resolution of IT issues. As a Dispatch/Part-Time independent contractor, you will work with field technicians and internal teams to coordinate service delivery, with no guaranteed hours.

Qualifications

• Experience supporting Windows desktop environments.
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Strong communication and customer service skills.
• Capable of working independently in on-site environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Desktop/printer issues

Customer service

Independent work

Tools

Laptop

LAN cable

Screwdriver toolkit

Troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: - Dallas,TX- USA(On-site)

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role

Axiom Technologies is seeking an experienced DesktopSupport Engineer (Dispatch/Part-Time Role) based in Dallas, TX, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests. You'll serve as the go-to technical resource for desktop support, ensuring timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

• Engineers must carry the following tools while attending onsite support requests:
• Windows Laptop
• LAN Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours