Desktop Support Engineer (Dispatch /Part-Time) – Austin – ,TX-USA

Axiom Technologies Pty Ltd.; Austin (TX); Sur place; USD 28 000 - 48 000; Temps partiel

Résumé du poste

Axiom Technologies in Austin, TX seeks a Desktop Support Engineer for a Dispatch/Part-Time role as an independent contractor. You will provide on-site and remote end-user support, coordinate service requests, and ensure timely IT issue resolution across field technicians and internal teams.

Responsibilities include handling hardware/software issues, VPNs, and market data applications, maintaining tickets, and assisting with home-office setups.

Qualifications

• 3+ years of field support experience.
• Experience supporting financial services clients is desirable.
• Bachelor’s degree or equivalent practical experience.
• Strong troubleshooting skills and ability to manage multiple tasks under pressure.
• Familiarity with Microsoft Office Suite and enterprise IT tools.
• Excellent communication and interpersonal skills.
• Authorized to work in the U.S. (no visa sponsorship).
• Candidates must be local or willing to work on-site; some travel may be required.

Responsabilités

• Provide on-site and remote desktop support for hardware, software, and infrastructure.
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and IT services.
• Support and maintain in-house and third-party software, including market data applications.
• Act as an escalation point for Helpdesk issues and coordinate with Network Services and global teams.
• Maintain accurate ticketing records and ensure IT policy compliance.
• Assist with home office setup and remote work support.
• Participate in after-hours and weekend on-call rotation.
• Stay updated on new technologies and internal tools.

Connaissances

Field support

Troubleshooting

Communication

On-site work

Multi-tasking

Microsoft Office

Remote support

Formation

Bachelor’s degree or equivalent

Outils

Ticketing systems

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: – Austin – Texas,USA(On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
Axiom Technologies is seeking an experienced DesktopSupport Engineer (Dispatch/Part-Time Role) based in the Austin area – Texas,USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities:

• Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
• Support and maintain in-house and third-party software, including market data applications
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
• Participate in after-hours and weekend on-call rotation
• Stay updated on new technologies and internal tools

Required Qualifications:

• Minimum of 3 years of field support experience, preferably in a branch environment
• Experience supporting financial services clients is highly desirable
• Bachelor’s degree or equivalent practical experience
  (3 years of progressive experience may be considered equivalent to 1 year of education)
• Strong troubleshooting skills with the ability to manage multiple tasks under pressure
• Familiarity with Microsoft Office Suite and general enterprise IT tools
• Excellent communication and interpersonal skills
• Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
• Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

Job Category

Technical