On-Site Raleigh IT Support Technician (EST Hours)

Focused HR Solutions; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A recruitment agency is looking for a User Support Technician based in Raleigh, NC to assist the Medicaid Infrastructure Team. The role involves managing technology deployment, providing technical support, and utilizing ticketing systems like ServiceNow. Candidates must demonstrate effective communication skills and have at least 2 years of technical support experience. This position is 100% on-site and requires working EST business hours.

Qualifications

• Excellent verbal and written communication skills.
• Ability to establish effective working relationships.
• 2+ years of technical support experience.

Responsibilities

• Assist with managing division computers and related equipment.
• Provide telephone system support for staff.
• Assist users with IT requests using the ServiceNow ticketing system.

Skills

Excellent verbal and written communication skills

Ability to establish and maintain effective working relationships

Technical support experience

Ability to manage multiple tasks and priorities

Tools

ServiceNow

Cisco telephone system

Job description

A recruitment agency is looking for a User Support Technician based in Raleigh, NC to assist the Medicaid Infrastructure Team. The role involves managing technology deployment, providing technical support, and utilizing ticketing systems like ServiceNow. Candidates must demonstrate effective communication skills and have at least 2 years of technical support experience. This position is 100% on-site and requires working EST business hours.