Endpoint & Mobility IT Specialist for Impact

Methodist Home for Children; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Health, dental, and vision insurance

403(b) retirement plan with company match

Company-paid life insurance

Access to counseling services

Coastal Credit Union membership

Job summary

Methodist Home for Children in Raleigh, NC is seeking a Computer User Support Specialist to provide technical support and manage the endpoint and mobility ecosystem. Ideal candidates will have at least 2 years of experience in IT support, excellent communication skills, and familiarity with endpoint management tools. The role requires a valid driver’s license and onsite attendance. We offer competitive benefits including health insurance, retirement plans, and paid leave.

Qualifications

• Minimum of 2 years IT support experience required.
• Strong proficiency in Windows OS and Microsoft 365 essential.
• Experience with mobile device management is a plus.

Responsibilities

• Provide frontline technical support for users.
• Manage endpoint and mobility ecosystems.
• Document solutions and contribute to knowledge base.

Skills

IT support experience

Customer-focused communication

Endpoint management

Basic networking

Windows OS knowledge

Mobile device management

Education

Associate degree in a STEM field

IT certifications

Tools

Jira Service Management

Microsoft Intune

MDM platforms

Job description

Methodist Home for Children in Raleigh, NC is seeking a Computer User Support Specialist to provide technical support and manage the endpoint and mobility ecosystem. Ideal candidates will have at least 2 years of experience in IT support, excellent communication skills, and familiarity with endpoint management tools. The role requires a valid driver’s license and onsite attendance. We offer competitive benefits including health insurance, retirement plans, and paid leave.