Technical Support Lead — IT Systems & Web Apps

Global IT Solutions, Inc - Texas; Raleigh (NC); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading IT services provider is seeking a proactive Technical Support Analyst in Raleigh, North Carolina. This full-time contractor will provide essential customer support for the permitting program, assisting both external and internal stakeholders with various technical issues. Ideal candidates should possess strong communication skills, problem-solving abilities, and experience in technical support within a web-based context. The role allows for independent work while collaborating with team members remotely. Experience with Microsoft Dynamics is highly desirable.

Qualifications

• Excellent problem-solving and communication skills.
• Experience in a software or web-based environment.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer support for the permitting program.
• Assist businesses and consultants with technical issues.
• Work collaboratively with team members in a remote environment.

Skills

Problem-solving

Communication

Customer service experience

Familiarity with CRM systems

Experience with web content management systems

Ability to explain technical concepts

Proactive learning

Ability to work independently

Tools

Microsoft Dynamics

Dynamics 365

Sitefinity

WordPress

Drupal

Job description

A leading IT services provider is seeking a proactive Technical Support Analyst in Raleigh, North Carolina. This full-time contractor will provide essential customer support for the permitting program, assisting both external and internal stakeholders with various technical issues. Ideal candidates should possess strong communication skills, problem-solving abilities, and experience in technical support within a web-based context. The role allows for independent work while collaborating with team members remotely. Experience with Microsoft Dynamics is highly desirable.