On-Site Programs Lead: Social Services & Case Management

voala; Gardena (CA); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

VOALA, based in Los Angeles, CA, seeks a Program Supervisor I to provide experience-based competencies and administrative support to fulfill contracted goals and KPIs. This on-site role drives daily operations and service delivery across the program staff.

The position requires supervising staff, coordinating intake and service plans, and ensuring data quality and compliance while collaborating with the Director and community partners. Fingerprint clearance is required.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

Responsibilities

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals
• Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients
• Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures
• Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services - train and mentor staff
• Coordinate outreach and collaboration efforts with community partners and stakeholders
• Other duties as assigned

Skills

Supervisory experience

Staff coordination

Data entry / recordkeeping

Communication skills

Education

Associate's degree or equivalent experience

Tools

HMIS

Job description

VOALA, based in Los Angeles, CA, seeks a Program Supervisor I to provide experience-based competencies and administrative support to fulfill contracted goals and KPIs. This on-site role drives daily operations and service delivery across the program staff.

The position requires supervising staff, coordinating intake and service plans, and ensuring data quality and compliance while collaborating with the Director and community partners. Fingerprint clearance is required.