Program Supervisor, Community Services & Case Management

voalacs; Los Angeles, Northern (CA, KY); Hybrid; USD 82,582,000 - 86,907,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking a Program Supervisor I to lead program staff, ensuring service delivery aligns with contract goals on a daily basis. This on-site role focuses on supervision, data quality, and maintaining accurate case records while supporting the Director's objectives.

You will oversee intake, service plans, and collaboration with community partners, while mentoring staff and ensuring compliance with VOALA procedures. A 2-year education/experience mix is required.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
• Education requirement: Associate’s degree or equivalent experience; 6 months supervisory experience in a social services org; Master of Social Work or related field preferred.

Responsibilities

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
• Coordinate day‑to‑day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
• Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
• Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high‑quality services – train and mentor staff;
• Coordinate outreach and collaboration efforts with community partners and stakeholders
• Other duties as assigned

Education

Associate’s degree or a combination of relevant education and experience (2 years)

Job description

Volunteers of America Los Angeles is seeking a Program Supervisor I to lead program staff, ensuring service delivery aligns with contract goals on a daily basis. This on-site role focuses on supervision, data quality, and maintaining accurate case records while supporting the Director's objectives.

You will oversee intake, service plans, and collaboration with community partners, while mentoring staff and ensuring compliance with VOALA procedures. A 2-year education/experience mix is required.