Program Lead – Social Services & Case Management

voala; Santa Ana (CA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

VOALA is seeking a Program Supervisor II to provide experience-based leadership and administrative support to help program staff meet contracted goals and deliver high-quality services.

The role coordinates intake, service plans, and client service delivery, while monitoring daily performance indicators and ensuring data quality. A fingerprint clearance is required; on-site duties and collaboration with partners are essential.

Qualifications

• Must be able to pass a fingerprint clearance and background checks.
• Ability to work under emotional stress and handle challenging clients.
• Experience supervising program staff and coordinating services.
• Bachelor’s or higher degree preferred for advancement (Master of Social Work preferred).

Responsibilities

• Oversee daily program operations and staff to meet contract KPIs.
• Coordinate intake, service plans and delivery of services to clients.
• Conduct weekly case conferences and monthly case file audits for accuracy.
• Ensure program compliance with VOALA policies and funder requirements.
• Train and mentor staff; manage outreach with community partners.

Skills

Supervisory experience

Team leadership

Education

Associate’s degree or equivalent

Job description

VOALA is seeking a Program Supervisor II to provide experience-based leadership and administrative support to help program staff meet contracted goals and deliver high-quality services.

The role coordinates intake, service plans, and client service delivery, while monitoring daily performance indicators and ensuring data quality. A fingerprint clearance is required; on-site duties and collaboration with partners are essential.