On-Site Program Supervisor II, Social Services Leadership

voala; Los Angeles (CA); On-site; USD 41,000 - 43,000; Full time

Job summary

VOALA is seeking a Program Supervisor II to provide experienced leadership and administrative support for program staff delivering contracted services in Los Angeles. The role focuses on meeting daily KPIs, data quality, and service delivery outcomes on-site.

The position requires supervisory experience, an associate degree (or equivalent) and preferably an MSW or related field. Strong collaboration with community partners and adherence to funder requirements are essential.

Qualifications

• Assists with meeting contractual daily KPIs and data quality input.
• Supervises program staff to achieve grant objectives.
• Coordinates intake, service plans, and service delivery to clients.

Responsibilities

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
• Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
• Conduct weekly case conferencing and monthly case file audits to ensure records are complete and accurate;
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
• Assist Director with implementing policies, procedures and forms to facilitate operation of intensive case management; train and mentor staff;
• Coordinate outreach and collaboration efforts with community partners and stakeholders
• Other duties as assigned

Skills

Supervisory experience

Communication

Diversity & inclusion awareness

Education

Associate’s degree or equivalent (2 years)

Master of Social Work (MSW) or related discipline

Job description

VOALA is seeking a Program Supervisor II to provide experienced leadership and administrative support for program staff delivering contracted services in Los Angeles. The role focuses on meeting daily KPIs, data quality, and service delivery outcomes on-site.

The position requires supervisory experience, an associate degree (or equivalent) and preferably an MSW or related field. Strong collaboration with community partners and adherence to funder requirements are essential.