On-Site Programs Lead - Customer Success & Operations

S and S Supplies & Solutions; Casa Grande (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

The On-Site Program Manager at S and S Supplies & Solutions serves as the dedicated on-site representative for Total Safety at large industrial customer locations. You will own the account on-site, manage all programs, and drive customer satisfaction, performance, and sales growth.

Independence in daily decisions, strong safety adherence, and the ability to coordinate with internal teams and vendors are essential.

Qualifications

• 3+ years in account management, program management, or industrial distribution.
• Experience in manufacturing or industrial environments preferred.

Responsibilities

• Serve as primary on-site contact for all customer interactions and build relationships at all levels.
• Oversee on-site programs (VMI, vending, value-added services) and ensure performance and improvements.
• Monitor inventory, conduct audits, and maintain storage and workflow on-site.
• Track program performance, maintain records, analyze data, and communicate insights to stakeholders.

Skills

Customer service

Relationship-building

Independence

Decision making

Organization

Problem solving

MS Office

Systems learning

Inventory management

On-site operations

Safety/compliance

Driver's license

Job description

The On-Site Program Manager at S and S Supplies & Solutions serves as the dedicated on-site representative for Total Safety at large industrial customer locations. You will own the account on-site, manage all programs, and drive customer satisfaction, performance, and sales growth.

Independence in daily decisions, strong safety adherence, and the ability to coordinate with internal teams and vendors are essential.