On-Site Solutions Program Manager

White Cap Supply Holdings, LLC.; Romeoville, Northern (IL, KY); Hybrid; USD 84,000 - 130,000; Full time

Job summary

White Cap Supply Holdings, LLC. seeks an on-site solutions lead to ensure seamless program launches and continuous improvement across branches. This role partners with Sales, IT, Finance and Marketing to align requirements, while coordinating with vendors for equipment and services.

The candidate will monitor KPIs, drive efficiency, provide post-launch training, and mentor branch managers to uphold safety and customer satisfaction, including regular business reviews.

Qualifications

• BS/BA in a related discipline; 2–5 years experience (or MS/MA with 2–4 years)
• Certification may be required in some areas
• Strong knowledge of ERP systems (Oracle preferred) and CribMaster inventory platforms
• Familiarity with vending systems, mobile branches, and badge-based access technology

Responsibilities

• Oversee installation and setup of on-site solutions (mobile branches, vending systems, scanning tech)
• Collaborate with Sales, Branch Ops, IT, Finance and Marketing on program requirements
• Liaise between internal teams and external vendors for equipment, tech, and service needs
• Facilitate communication and issue resolution across stakeholders
• Monitor program performance using KPIs like inventory accuracy, service uptime, customer satisfaction
• Identify process gaps and implement improvements to enhance efficiency and scalability
• Use digital platforms for real-time inventory tracking and reporting dashboards
• Provide post-launch support, including training and troubleshooting for customers
• Conduct regular business reviews and share insights for optimization and expansion opportunities
• Set vision and goals across branches, ensuring alignment with OSS objectives
• Manage and mentor branch managers on performance, compliance, and customer satisfaction
• Create and implement training programs for branch managers; work with CDP team to foster new talent
• Conduct workshops and coaching sessions to improve sales and operational excellence
• Ensure onboarding processes for new branch managers and staff are standardized and effective
• Work with sales, operations and category/purchasing to align branch activities

Skills

Operations

Supply chain

Field services

Jobsite logistics

Inventory management

Communication

Relationship building

Education

BS/BA in related discipline

MS/MA in related field

Certification (where applicable)

Tools

Oracle ERP

CribMaster

Job description

White Cap Supply Holdings, LLC. seeks an on-site solutions lead to ensure seamless program launches and continuous improvement across branches. This role partners with Sales, IT, Finance and Marketing to align requirements, while coordinating with vendors for equipment and services.

The candidate will monitor KPIs, drive efficiency, provide post-launch training, and mentor branch managers to uphold safety and customer satisfaction, including regular business reviews.