On Site Program Manager

Total Safety; Casa Grande (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Total Safety seeks an On-Site Program Manager to act as the dedicated on-site representative at large industrial customer locations. You will own accounts, manage all on-site programs such as VMI and value-added services, and ensure customer satisfaction, performance, and growth.

The role requires a bachelor’s degree (or equivalent) and 3+ years in account or program management within industrial environments. Strong MS Office skills and a customer-focused mindset are essential.

Qualifications

• Bachelor’s degree or equivalent required.
• 3+ years in account management, program management, or industrial distribution.
• Experience in manufacturing or industrial environments preferred.

Responsibilities

• Serve as the primary on-site contact for all customer interactions and relationships.
• Manage all on-site programs and equipment, ensuring operational performance.
• Conduct site walkthroughs and provide program performance insights.
• Coordinate with internal teams and vendors; apply contract terms and compliance rules.
• Track inventory levels, usage trends, and replenishment needs; oversee storage and product flow.
• Prepare and present program performance reports to stakeholders.

Skills

Customer service

Relationship building

Independent decision making

Organizational skills

MS Office proficiency

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Job description

Position Summary

The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.

The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth. The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.

Key Responsibilities

• Customer & Account Management
• Serve as the primary on-site contact for all customer interactions
• Build strong relationships across all levels of the customer organization
• Respond to and resolve service issues using sound judgment and root cause analysis
• Conduct regular site walkthroughs to assess program performance
• Support account reviews and identify growth opportunities
• Represent Total Safety professionally at all times
• Program Management
• Oversee all on-site programs (VMI, vending, and value-added services)
• Manage program setup, changes, performance, and continuous improvement
• Ensure all equipment and service areas are operational and well-maintained
• Coordinate with internal teams and vendors as needed
• Apply contract terms and compliance requirements in daily operations
• Inventory & Operations
• Monitor inventory levels, usage trends, and replenishment needs
• Conduct audits and resolve discrepanciesOversee storage, product flow, and on-site organization
• Coordinate urgent or special fulfillment needs
• Maintain a safe, clean, and compliant work environment
• Reporting & Administration
• Track and report on program performance, inventory, and service metrics
• Maintain accurate records of all activities and transactions
• Analyze data to identify trends and recommend improvements
• Communicate key updates and insights to internal stakeholders

Qualifications

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• 3+ years in account management, program management, or industrial distribution
• Experience in manufacturing or industrial environments preferred

Skills & Abilities

• Strong customer service and relationship-building skills
• Ability to work independently and make sound decisions
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office and ability to learn systems quickly
• Knowledge of inventory management principles

Work Environment & Requirements

• Primarily based in industrial/manufacturing facilities
• Requires standing, walking, lifting (up to 50 lbs), and working around equipment
• Must meet all site safety and compliance requirements
• Valid driver’s license and reliable transportation required

Performance Focus

Success In This Role Is Measured By

• Customer satisfaction and responsiveness
• Inventory accuracy and program performance
• Issue resolution and follow-through
• Sales support and account growth
• Ability to work independently and make effective decisions