On-Site Solutions Program Manager: Drive Operations

White Cap Supply Holdings, LLC.; Elk Grove Village (IL); On-site; USD 84,000 - 130,000; Full time

Job summary

White Cap Supply Holdings, LLC. is seeking a leader for On-Site Technical Solutions to drive post-sale execution and continuous improvement.

This role coordinates with internal teams and external vendors to deliver operational excellence, maintain compliance, and optimize processes through data-driven reporting. The position focuses on overseeing installations, training, and ongoing customer support, with KPI tracking on inventory accuracy, service uptime, and satisfaction.

Qualifications

• Typically requires BS/BA in a related discipline.
• Generally, 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field.
• Certification is required in some areas.

Responsibilities

• Oversee installation and setup of on-site solutions (e.g., mobile branches, vending systems, scanning and autonomous technologies).
• Partner with Sales, Branch Operations, IT, Finance, and Marketing to align on program requirements and execution.
• Serve as a liaison between internal teams and external vendors for equipment, technology, and service needs.
• Facilitate communication and issue resolution across all stakeholders.
• Monitor program performance through KPIs such as inventory accuracy, service uptime, and customer satisfaction.
• Identify process gaps and implement improvements to enhance efficiency and scalability.
• Utilize digital platforms for real-time inventory tracking and reporting dashboards.
• Provide ongoing support for customers post-launch, including training and troubleshooting.
• Conduct regular business reviews and share insights for optimization and expansion opportunities.
• Set vision and goals across branches, ensuring alignment with OSS objectives.
• Manage and mentor branch managers, providing guidance on performance, compliance, and customer satisfaction.
• Create and implement training programs for branch managers; work with CDP team to foster new talent.
• Conduct regular workshops and coaching sessions to improve sales and operational excellence.
• Ensure onboarding processes for new branch managers and staff are standardized and effective.
• Work with sales, operations and category/purchasing to align branch activities and broader business initiatives.

Skills

Data analysis

Inventory management

Communication

Project coordination

Education

BS/BA in related discipline

MS/MA in related field

Certification is required in some areas

Tools

Oracle ERP

CribMaster

Job description

White Cap Supply Holdings, LLC. is seeking a leader for On-Site Technical Solutions to drive post-sale execution and continuous improvement.

This role coordinates with internal teams and external vendors to deliver operational excellence, maintain compliance, and optimize processes through data-driven reporting. The position focuses on overseeing installations, training, and ongoing customer support, with KPI tracking on inventory accuracy, service uptime, and satisfaction.