On Site Program Manager

Total Safety U.S. Inc.; Casa Grande (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Total Safety U.S. Inc. seeks an On-Site Program Manager to act as the dedicated on-site representative at large industrial customer locations.

You will own the account, manage all on-site programs, and drive customer satisfaction, operational performance, and sales growth. You will operate with significant independence, making day-to-day decisions to resolve issues, improve service, and support account success while coordinating with internal teams and vendors.

Qualifications

• 3+ years in account management, program management, or industrial distribution.
• Experience in manufacturing or industrial environments preferred.
• Strong customer service and relationship-building skills.
• Ability to work independently and make sound decisions.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office and ability to learn systems quickly.
• Knowledge of inventory management principles.
• Primarily based in industrial/manufacturing facilities.

Responsibilities

• Serve as the primary on-site contact for all customer interactions and build relationships across the customer organization.
• Respond to and resolve service issues using root cause analysis and sound judgment.
• Oversee all on-site programs (VMI, vending, and value-added services) and ensure continuous improvement.
• Track program performance, inventory, and service metrics; communicate updates to stakeholders.

Skills

Customer service

Relationship-building

Independent worker

Organizational skills

Problem-solving

Inventory management

Education

Experience in account/program management or industrial distribution

Tools

Microsoft Office

Job description

The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.

The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.

Key Responsibilities

1. Customer & Account Management

• Serve as the primary on-site contact for all customer interactions
• Build strong relationships across all levels of the customer organization
• Respond to and resolve service issues using sound judgment and root cause analysis
• Conduct regular site walkthroughs to assess program performance
• Support account reviews and identify growth opportunities
• Represent Total Safety professionally at all times

2. Program Management

• Oversee all on-site programs (VMI, vending, and value-added services)
• Manage program setup, changes, performance, and continuous improvement
• Ensure all equipment and service areas are operational and well-maintained
• Coordinate with internal teams and vendors as needed
• Apply contract terms and compliance requirements in daily operations

3. Inventory & Operations

• Monitor inventory levels, usage trends, and replenishment needs
• Conduct audits and resolve discrepancies
• Oversee storage, product flow, and on-site organization
• Maintain a safe, clean, and compliant work environment

4. Reporting & Administration

• Track and report on program performance, inventory, and service metrics
• Maintain accurate records of all activities and transactions
• Analyze data to identify trends and recommend improvements
• Communicate key updates and insights to internal stakeholders

Qualifications

Education & Experience

• 3+ years in account management, program management, or industrial distribution
• Experience in manufacturing or industrial environments preferred

Skills & Abilities

• Strong customer service and relationship-building skills
• Ability to work independently and make sound decisions
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office and ability to learn systems quickly
• Knowledge of inventory management principles
• Primarily based in industrial/manufacturing facilities
• Requires standing, walking, lifting (up to 50 lbs), and working around equipment
• Must meet all site safety and compliance requirements
• Valid driver's license and reliable transportation required

Performance Focus

Success in this role is measured by:

• Customer satisfaction and responsiveness
• Inventory accuracy and program performance
• Issue resolution and follow-through
• Sales support and account growth
• Ability to work independently and make effective decisions

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.