Onsite Client Success Leader — Multi‑Site Operations

SPS North America; Seattle (WA); On-site; USD 80,000 - 81,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Job summary

SPS North America is seeking a Client Service Manager to be on-site with our client and oversee multiple sites or projects. The role focuses on daily service delivery, employee management, customer satisfaction, and adherence to SPS policies.

The CSM will act as the primary daily client contact, coordinating staff and ensuring deadlines and KPIs/SLAs are met while maintaining professional company representation.

Qualifications

• High School Diploma (or equivalent) required.
• Minimum of 5+ years of experience in high level relationship building and operational management.
• Previous management/supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with C-level executives.

Responsibilities

• Proactively institutes the SPS Governance Model to ensure client satisfaction.
• Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
• Drives operational improvements and solution design.
• Troubleshoots and resolve all client, site management and site staff issues.
• Coordinates, implements, and oversees any special projects.
• Coordinates and leads vendor partner negotiations.
• Manages site financials in terms of hours, gross margin spread, profitability and growth.
• Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.
• Assists in the development of training materials and execution of formal training sessions.

Skills

Relationship building

Operational management

Customer service

OSHA/EEOC knowledge

Education

High School Diploma (or equivalent)

Job description

SPS North America is seeking a Client Service Manager to be on-site with our client and oversee multiple sites or projects. The role focuses on daily service delivery, employee management, customer satisfaction, and adherence to SPS policies.

The CSM will act as the primary daily client contact, coordinating staff and ensuring deadlines and KPIs/SLAs are met while maintaining professional company representation.