Senior On-Site Direct Mail Specialist

Ricoh USA, Inc.; Lexington (KY); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K & company match

Paid vacation and holidays

Tuition assistance

Job summary

Ricoh USA, Inc. in Lexington, KY seeks a Senior On-Site Service Specialist to support the daily operations of a high-volume Direct Mail production environment.

You will prepare customer files, run personalized mail campaigns, operate print and finishing equipment, and ready mailings for USPS submission. The role requires strong attention to detail, proficiency with Excel/Adobe software, and the ability to manage multiple projects to meet tight deadlines.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in print production, direct mail, mailing services, graphic production, or related field preferred.
• Experience in a production/manufacturing environment is a plus.
• Experience with commercial printing and mailing equipment preferred.

Responsibilities

• Prepare and process customer mailing files using Microsoft Excel, Adobe Acrobat, and Adobe InDesign.
• Review customer-supplied data for accuracy and completeness prior to production.
• Perform data merges and variable data setup for personalized mail campaigns.
• Verify mailing lists and production files to ensure compliance with project requirements.
• Maintain accurate electronic records and production documentation.
• Operate commercial digital printing equipment to produce high-volume direct mail campaigns.
• Monitor print quality and perform quality control checks.
• Troubleshoot routine production issues and escalate equipment concerns as needed.
• Manage paper stocks, toner supplies, and production materials.
• Follow established production schedules and meet customer deadlines.
• Operate finishing equipment including cutters, inserters, folders, and related machinery.
• Trim printed materials to required specifications.
• Prepare mail pieces for insertion and automated envelope processing.
• Inspect completed work for accuracy and proper formatting.
• Package completed jobs according to customer and postal requirements.
• Sort and organize mail pieces according to USPS regulations and mailing specifications.
• Prepare mail trays, labels, and documentation for postal submission.
• Coordinate the transportation readiness of completed direct mail projects.
• Maintain accurate records of mail volumes and postal documentation.
• Complete mail accounting and job reporting for each production project.
• Track production metrics and maintain job logs.
• Document material usage and inventory levels.
• Assist in generating reports related to production, mailing activity, and customer projects.
• Support continuous improvement efforts within the Direct Mail operation.

Skills

Attention to detail

Time management

Teamwork

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Adobe Acrobat

Adobe InDesign

Job description

Ricoh USA, Inc. in Lexington, KY seeks a Senior On-Site Service Specialist to support the daily operations of a high-volume Direct Mail production environment.

You will prepare customer files, run personalized mail campaigns, operate print and finishing equipment, and ready mailings for USPS submission. The role requires strong attention to detail, proficiency with Excel/Adobe software, and the ability to manage multiple projects to meet tight deadlines.