On-Site PC Support Technician — Travel‑Ready Troubleshooter

Worldwide TechServices, LLC; Boardman (OH); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support specialist to provide customer support for designated equipment and handle service calls within SLAs. The role includes basic and moderately complex troubleshooting for desktops and laptops, with client interaction to address issues promptly.

Qualifications include technical school certification or equivalent and 0–2 years of relevant experience, plus knowledge of OEM certifications and hardware.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.

Skills

Customer service

Communication skills

Technical troubleshooting

Driver's license

Lift 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Hardware knowledge

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support specialist to provide customer support for designated equipment and handle service calls within SLAs. The role includes basic and moderately complex troubleshooting for desktops and laptops, with client interaction to address issues promptly.

Qualifications include technical school certification or equivalent and 0–2 years of relevant experience, plus knowledge of OEM certifications and hardware.