On-Site PC Support Technician — Travel Ready

Worldwide TechServices, LLC; Valdosta (GA); Hybrid; USD 38,000 - 55,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support role to troubleshoot desktops and laptops, provide client-facing assistance, and handle service calls across various geographies. The position emphasizes safety, timely reporting, and adherence to client SLAs.

Qualifications include technical training or equivalent with 0–2 years of related experience, plus strong communication skills and a valid driver’s license. A basic repair toolkit is expected for on-site work.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication with clients

Driving

Lift 50 lbs

Repair toolkit

Troubleshooting hardware

Education

Technical school certification or equivalent

Tools

Hardware knowledge

Valid driver’s license

Job description

Worldwide TechServices is seeking a Dynamic PC Support role to troubleshoot desktops and laptops, provide client-facing assistance, and handle service calls across various geographies. The position emphasizes safety, timely reporting, and adherence to client SLAs.

Qualifications include technical training or equivalent with 0–2 years of related experience, plus strong communication skills and a valid driver’s license. A basic repair toolkit is expected for on-site work.