On-Site PC Support Technician - Per-Call Incentives

Worldwide TechServices; City of Plattsburgh (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to handle basic and moderately complex troubleshooting on desktops and laptops. You will interact directly with clients to address issues and respond promptly and accurately.

Responsibilities include providing customer support for designated equipment, delivering service calls within SLAs, completing administrative tasks, reporting activity, and following client policies and safety guidelines while potentially lifting up to 50

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Must be able to lift up to 50 lbs and drive to client locations.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within SLA for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines.
• Complete all administrative tasks associated with each call as documented.
• Complete real-time reporting of all calls as documented in policies.
• Follow policies and documents relating to service delivery for each client.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.
• Understand safety policies and work within guidelines daily.

Skills

Customer service

Communication

Driver's license

Lift 50 lbs

Desktops & laptops support

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to handle basic and moderately complex troubleshooting on desktops and laptops. You will interact directly with clients to address issues and respond promptly and accurately.

Responsibilities include providing customer support for designated equipment, delivering service calls within SLAs, completing administrative tasks, reporting activity, and following client policies and safety guidelines while potentially lifting up to 50