On-Site PC Support Tech - Troubleshooting & Client Care

SmartRecruiters, Inc.; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform desktop and laptop troubleshooting and provide direct client support. You will handle service calls, adhere to SLAs, and document activities, while coordinating with clients and internal teams to ensure timely resolutions.

The role requires technical school certification or equivalent and 0-2 years of relevant experience, with willingness to travel to client locations and lift moderate loads.

Qualifications

• Technical school certification or equivalent is required.
• 0-2 years of relevant customer service or tech support experience preferred.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client’s service level agreement.
• Meet established customer service criteria and follow guidelines.
• Complete all administrative tasks for each call as documented.
• Report all calls and activities in real-time per policies.
• Follow established policies and documents to ensure successful service delivery.
• Manage assets and inventory with prompt turnaround of parts.
• Report activity accurately and timely.
• Adhere to safety policies in daily work.
• Other duties may be assigned as needed.

Skills

Communication

Drive to client locations

Lift 50 lbs

Repair toolkit

Travel to client sites

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform desktop and laptop troubleshooting and provide direct client support. You will handle service calls, adhere to SLAs, and document activities, while coordinating with clients and internal teams to ensure timely resolutions.

The role requires technical school certification or equivalent and 0-2 years of relevant experience, with willingness to travel to client locations and lift moderate loads.