Onsite PC Support Technician — Incentive per Call

SmartRecruiters, Inc.; Hillside (IL); On-site; USD 42,000 - 70,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support role to troubleshoot desktops and laptops, address client issues, and perform on-site repairs. The technician will interact directly with clients to resolve technical problems promptly.

Responsibilities include supporting designated equipment, timely service-call handling, and completing administrative tasks while adhering to safety guidelines and company policies. Travel and occasional overnight assignments may be required.

Qualifications

• :

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within client SLA.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks per policies.
• Provide real-time call reporting per guidelines.
• Follow policies to ensure successful delivery of service.
• Maintain control of assets and inventory per client agreements.
• Report activity accurately and timely.
• Adhere to safety policies and guidelines.
• Additional duties may be assigned as needed.
• Other duties may be assigned to meet business needs.

Skills

Communication with clients

Client site visits

Travel to client locations

Lift up to 50 lbs

Basic repair tools

Education

Technical school certification or equivalent

0-2 years relevant experience

Tools

Knowledge of software & hardware

Job description

Worldwide TechServices is seeking a Dynamic PC Support role to troubleshoot desktops and laptops, address client issues, and perform on-site repairs. The technician will interact directly with clients to resolve technical problems promptly.

Responsibilities include supporting designated equipment, timely service-call handling, and completing administrative tasks while adhering to safety guidelines and company policies. Travel and occasional overnight assignments may be required.