On-Site PC Support Tech | Bonus per Call

Worldwide TechServices; Columbia Township (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform desktop and laptop troubleshooting, repair tasks, and basic support for client devices on site. You will interact with customers to address issues and ensure timely resolution.

The role requires 0–2 years of relevant experience, a technical certification or equivalent, valid driver’s license, and ability to lift up to 50 lbs. You will follow client SLAs, complete administrative tasks, and report findings in real

Qualifications

• 0–2 years of PC support or customer service experience.
• Technical school certification or equivalent.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication

Driving

Safety awareness

Education

Technical school certification or equivalent

Tools

Hardware knowledge

Repair tools kit

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform desktop and laptop troubleshooting, repair tasks, and basic support for client devices on site. You will interact with customers to address issues and ensure timely resolution.

The role requires 0–2 years of relevant experience, a technical certification or equivalent, valid driver’s license, and ability to lift up to 50 lbs. You will follow client SLAs, complete administrative tasks, and report findings in real