Dynamic PC Support Technician - Per-Call Incentives

Worldwide TechServices; Montoursville (Lycoming County); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to troubleshoot desktops and laptops, provide client-facing support, and resolve issues promptly. You will interact with clients to deliver timely solutions and support Desk Side applications and infrastructure.

Responsibilities include handling service calls within SLA, reporting activities, maintaining assets, and traveling to client locations, with possible overnight assignments.

Qualifications

• Technical school certification or equivalent.
• 0-2 years of relevant customer support experience.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication

Travel readiness

Equipment handling

Driving

Education

Technical school certification

Tools

Basic repair tools

Valid driver’s license

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to troubleshoot desktops and laptops, provide client-facing support, and resolve issues promptly. You will interact with clients to deliver timely solutions and support Desk Side applications and infrastructure.

Responsibilities include handling service calls within SLA, reporting activities, maintaining assets, and traveling to client locations, with possible overnight assignments.