On-Site PC Support Technician | Earn Per-Call Incentives

Worldwide TechServices, LLC; Chicago (IL); On-site; USD 28,000 - 39,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting for desktops and laptops. You will interact with clients to address technical issues and respond to them timely, with occasional field support and drives to client locations.

The role involves providing customer support for designated equipment, handling service calls within SLAs, documenting activities, and ensuring asset control and safety guidelines are followed.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Travel to client sites

Heavy lifting 50 lbs

Repair toolkit

Education

Technical school certification

Tools

OEM Certifications

Safety training

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting for desktops and laptops. You will interact with clients to address technical issues and respond to them timely, with occasional field support and drives to client locations.

The role involves providing customer support for designated equipment, handling service calls within SLAs, documenting activities, and ensuring asset control and safety guidelines are followed.