On-Site PC Support Technician | Travel + Per-Call Bonus

Worldwide TechServices; Pocatello (ID); On-site; USD 32,000 - 54,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic PC Support technician to troubleshoot and repair desktops and laptops for diverse clients. You will interact with customers, diagnose issues, and respond promptly within SLAs.

Responsibilities include on-site visits, accepting and delivering service calls, reporting activity, and maintaining safety guidelines. You will lift equipment up to 50 lbs and drive to client locations, including long distances and occasional overnight trips.

Qualifications

• Typically requires technical school certification or equivalent.
• 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies and guidelines.
• Complete real-time reporting of all calls as documented in policies and guidelines.
• Follow policies, guidelines, and documents relating to service delivery for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within them daily.

Skills

Client communication

Hardware knowledge

Driving

Education

Tech school cert

Tools

Repair toolkit

Job description

Worldwide TechServices seeks a Dynamic PC Support technician to troubleshoot and repair desktops and laptops for diverse clients. You will interact with customers, diagnose issues, and respond promptly within SLAs.

Responsibilities include on-site visits, accepting and delivering service calls, reporting activity, and maintaining safety guidelines. You will lift equipment up to 50 lbs and drive to client locations, including long distances and occasional overnight trips.