On-Site PC Repair & Support — Per-Call Incentive

Worldwide TechServices; Wilmington (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Additional incentive for each call closed

Job summary

A leading technology services company is seeking a Dynamic PC Support professional in Wilmington, Massachusetts. This role involves providing customer support, troubleshooting desktops and laptops, and meeting service level agreements. Ideal candidates should have technical school certification and some customer service experience. The job requires good communication skills and the ability to lift equipment weighing up to 50 lbs. This is a great opportunity for those looking to grow in a technical support environment.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Must maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls according to SLAs.
• Report all activities accurately and timely.

Skills

Communication regarding technical issues

Basic repair tool kit

Ability to lift 50 lbs

Driving to client locations

Ability to drive long distances

Education

Technical school certification or equivalent

Tools

Computer hardware and software knowledge

Job description

A leading technology services company is seeking a Dynamic PC Support professional in Wilmington, Massachusetts. This role involves providing customer support, troubleshooting desktops and laptops, and meeting service level agreements. Ideal candidates should have technical school certification and some customer service experience. The job requires good communication skills and the ability to lift equipment weighing up to 50 lbs. This is a great opportunity for those looking to grow in a technical support environment.