Dynamic PC Support Technician — On-Site Per-Call Incentives

Worldwide TechServices; Portsmouth (NH); On-site; USD 43,000 - 59,000; Full time

Job summary

Worldwide TechServices in Portsmouth, NH, is seeking a Dynamic PC Support Technician to perform desktop and laptop troubleshooting, repair tasks, and basic desk-side support for client environments.

You will interact with clients, manage service calls within SLAs, document outcomes, and uphold safety and policy guidelines; candidates should have technical certification or equivalent and 0-2 years of relevant experience.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies and guidelines.
• Complete real-time reporting of all calls as documented in policies and guidelines.
• Follow policies and guidelines related to service delivery for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client SLAs.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within daily policies.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Client communication

Driving to client locations

Long-distance travel

Lifting up to 50 lbs

Repair toolkit

Education

Technical certification (OEM)

Tools

Hardware knowledge

Job description

Worldwide TechServices in Portsmouth, NH, is seeking a Dynamic PC Support Technician to perform desktop and laptop troubleshooting, repair tasks, and basic desk-side support for client environments.

You will interact with clients, manage service calls within SLAs, document outcomes, and uphold safety and policy guidelines; candidates should have technical certification or equivalent and 0-2 years of relevant experience.