On-Site PC & Printer Field Tech III

BCforward; Billings (MT); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dress code: Business Professional

Cell phone reimbursement

Laptop provided

Descripción de la vacante

BCforward is seeking a Field Technical Support Consultant III to provide on-site break/fix hardware support for HP PCs and printers in Billings, MT. The role demands hands-on repair skills, customer focus, and the ability to work independently in a fast-paced environment.

Responsibilities include configuring hardware and software, installing and replacing components, troubleshooting printers and peripherals, and guiding customers on best practices while meeting contractual commitments.

Formación

• High school diploma or equivalent with hardware tech training.
• HP PC/Printer hardware repair experience preferred.
• Ability to work on-site with customer focus.

Responsabilidades

• Deliver on-site break/fix services for HP PCs and related hardware.
• Configure hardware, software, and simple network components.
• Install, repair, and replace units per procedures.
• Troubleshoot issues including printers and peripherals.
• Collaborate with escalation personnel and remediation plans.
• Educate customers on technology use and maintenance during service events.
• Manage priorities, schedules, and documentation to meet contracts and budgets.

Conocimientos

Mechanical aptitude

Hardware repair

Troubleshooting networks

Customer communication

Documentation

Independent work

Business impact awareness

Educación

High school diploma

Hardware technology training

College preferred

Herramientas

HP printer repair

PC hardware diagnostics

Descripción del empleo

BCforward is seeking a Field Technical Support Consultant III to provide on-site break/fix hardware support for HP PCs and printers in Billings, MT. The role demands hands-on repair skills, customer focus, and the ability to work independently in a fast-paced environment.

Responsibilities include configuring hardware and software, installing and replacing components, troubleshooting printers and peripherals, and guiding customers on best practices while meeting contractual commitments.