PC/Printer Field Technician

Kforce Inc; Billings (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA

FSA

401(k)

Life insurance

Disability insurance

ADD insurance

Paid time off

Sick leave

Job summary

Kforce is seeking a full-time PC/Printer Field Technician in Billings, MT. This customer-facing, non-exempt role provides hardware support for Laptop, Desktop, RPOS, and Workstation products, with Printer knowledge a big plus.

You will handle on-site service events, installations, repairs, and coordination with escalation teams to ensure customer satisfaction. Ideal candidates have a High School diploma with hardware training, strong problem-solving skills, and the ability to manage multiple

Qualifications

• High School diploma/GED or equivalent, plus additional hardware technology training; College preferred
• Alignment with customer's business needs while maintaining contractual commitments
• Ability to troubleshoot various hardware problems on printers; may involve third party software, networks and switches
• Balance and prioritize multiple activities and issues
• Understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills; especially on customer sites
• Attention to detail and administrative responsibilities
• Business-based decision making; manage risk to meet company and customer needs
• Independent thinking while adhering to procedures
• Industry/company knowledge providing technology solutions to the customer
• Ability to evaluate a technical situation quickly while managing operational challenges
• Work independently and re-prioritize tasks quickly based on contract, customer, and business needs
• Overtime availability and participation in non-traditional workdays, holidays, and shift work
• Onsite customer facing experience
• Technical/mechanical hardware repair experience
• Aptitude for learning new technology

Responsibilities

• Provide hardware and related services to PC Products customers (Laptop/Desktop/RPOS/Workstation)
• Configure hardware, software and basic network components on customer sites
• Install, repair units and assist with escalation action plans
• Engage with HP and customer management to ensure satisfaction
• Understand and communicate the financial impact of delivered services

Skills

Hardware troubleshooting

Printer repair

Customer service

On-site service

Networking basics

Time management

Education

High School diploma/GED

Hardware technology training

College preferred

Job description

Responsibilities Kforce is immediately adding a full-time PC/Printer Field Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Billings, MT. Summary: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to our client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This person must be able to work in a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget. It is imperative that the PC/Printer Field Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues. Responsibilities Kforce is immediately adding a full-time PC/Printer Field Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Billings, MT. Summary: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to our client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This person must be able to work in a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget. It is imperative that the PC/Printer Field Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues. Requirements

• High School diploma/GED or equivalent, plus additional hardware technology training; College preferred
• Alignment with customer's business needs while maintaining contractual commitments
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers; May also involve third party software, networks and switches
• Able to balance and prioritize multiple activities and issues
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills; Especially in person, on a customer site; This is critical to relationship building and expectations
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business based decision making skills, taking appropriate risk to insure that both company and the customer's business need are met
• Independent thinking while adhering to standard technological/mechanical and business procedures
• Industry/company knowledge that provides solid technology solutions and options to the customer
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations; Highly skilled at prioritization, planning, working independently all within standard policies and business standards
• Availability to work both scheduled and unscheduled overtime
• Participate in assigned work during non-traditional workdays, holidays and shift work
• Onsite customer facing experience
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.