US - Field Technical Spt Cons II - US2

BCforward; Santa Clara (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Cell phone reimbursement

Laptop provided

Job summary

BCforward is seeking a Field Technical Support Consultant II to join our team in Santa Clara, CA, providing on-site break/fix services for HP PCs, laptops, desktops, RPOS, workstations, and printers.

The role requires diagnostic and repair expertise, strong communication with customers, and the ability to manage incidents within contractual and budget constraints. Travel and overtime may be required.

Qualifications

• High school diploma or equivalent with hardware training.
• Experience repairing PCs and peripherals.
• Proficient with hand tools and alignment apparatus.
• Strong troubleshooting for printers and PC hardware.
• Excellent verbal and written communication in onsite settings.
• Ability to lift up to 50 pounds and perform physical tasks.
• Willing to work overtime and various shifts.
• Experience with HP printer repair preferred.

Responsibilities

• Perform onsite break/fix services for HP laptops, desktops, RPOS, and workstation products, with printer support as needed.
• Configure hardware, software, and simple network components and complete unit installations and repairs.
• Troubleshoot mechanical and technical issues, including third-party software, networks, and switches when applicable.
• Collaborate with escalation personnel to remediate PC and printer issues.
• Educate customers on technology use and set clear expectations while maintaining satisfaction.
• Manage priorities in a fast-paced environment and document work per administrative requirements.
• Apply sound business judgment balancing customer needs with HP contractual and financial commitments.

Skills

Hardware repair

Mechanical aptitude

Troubleshooting

Customer communication

Independent worker

Overtime availability

Education

High school diploma or equivalent

Job description

Job Title: US - Field Technical Spt Cons II - US

Location: Santa Clara, CA

Duration: Contract - 24 months

Pay Range: $22.01/hr $28.82/hr (W2)

Job ID: 410067

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II to join our team supporting HP PC and Printer break/fix services. The ideal candidate will have strong experience in field hardware diagnosis and repair across laptops, desktops, RPOS, workstations, and printers and a proven ability to resolve onsite incidents, educate customers, and manage critical service events within contractual and budget parameters.

Responsibilities

• Perform onsite break/fix services for HP laptops, desktops, RPOS, and workstation products, with printer support as needed.
• Configure hardware, software, and simple network components and complete unit installations and repairs.
• Troubleshoot mechanical and technical issues, including third-party software, networks, and switches when applicable.
• Collaborate with escalation personnel to execute action plans that remediate PC and printer issues.
• Educate customers on technology use and set clear expectations while maintaining customer satisfaction.
• Manage priorities in a fast-paced environment and document work with attention to administrative requirements.
• Apply sound business judgment to balance customer needs with HP contractual and financial commitments.

Required Skills & Qualifications

• Proven technical and mechanical hardware repair experience for PCs and peripherals.
• Mechanical aptitude with proficiency using hand tools and alignment apparatus.
• Strong troubleshooting skills for printers and PC hardware, with ability to address basic networking and third-party software issues.
• Effective verbal and written communication skills in onsite, customer-facing settings.
• Ability to prioritize, plan, and work independently while meeting administrative obligations.
• Understanding of business and financial impacts related to service delivery.
• Physical ability to bend, crawl, stoop, sit, and lift or move up to 50 pounds.
• Availability for scheduled and unscheduled overtime, holidays, and shift work.
• High school diploma or equivalent with additional hardware technology training. College preferred.

Preferred Skills

• Experience with HP printer repair and calibration.
• Familiarity with service management workflows and escalation practices.

Additional Details

• Dress code: Business Professional. Black slacks and blue collared shirt.
• Cell phone reimbursement and a laptop or tablet will be provided.

Background checks will be conducted per customer agreements and may include employment history, education, drug, credit, and sex offender registries.

Why BCforward?

At BCforward, we believe in advancing lives and careers.

When you join our team, we gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.