Onsite PC & Printer Field Technician – Montana

Valen Solutions, LLC; Town of Montana (WI); On-site; USD 34,000 - 55,000; Full time

Job summary

Valen Solutions, LLC is building local contractor coverage for onsite HP repair assignments in Montana. This is onsite, assignment-based field repair work within agreed ZIP-code coverage.

Responsibilities include diagnosing and repairing onsite, coordinating customer appointments, documenting actions in Fieldcode/OTTI, and completing closure reporting promptly. Candidates should have 2–3 years of relevant hardware repair experience and clear English communication; onboarding and client approval

Qualifications

• 2–3 years of relevant technical support or hardware repair experience.
• Clear English communication with customers and project teams.
• Onboarding and vendor training prior to dispatch.
• Successful background screening and client approval.

Responsibilities

• Diagnose and repair onsite using manufacturer-approved procedures and proper tools.
• Coordinate customer appointments and update response windows per dispatch.
• Document diagnosis, repair actions, times, parts used, testing, and customer acceptance.
• Complete closure reporting within 30 minutes after service completion.
• Handle supplied parts and arrange returns within three calendar days.
• Escalate issues through project support and HP Assist when directed.

Skills

Technical repair experience

English communication

Background screening readiness

Onsite repair tooling

Tools

ESD equipment

Job description

Valen Solutions, LLC is building local contractor coverage for onsite HP repair assignments in Montana. This is onsite, assignment-based field repair work within agreed ZIP-code coverage.

Responsibilities include diagnosing and repairing onsite, coordinating customer appointments, documenting actions in Fieldcode/OTTI, and completing closure reporting promptly. Candidates should have 2–3 years of relevant hardware repair experience and clear English communication; onboarding and client approval