US - Field Technical Spt Cons III - US4

BCforward; Billings (MT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Dress code: Business Professional

Cell phone reimbursement

Laptop provided

Job summary

BCforward is seeking a Field Technical Support Consultant III to provide on-site break/fix hardware support for HP PCs and printers in Billings, MT. The role demands hands-on repair skills, customer focus, and the ability to work independently in a fast-paced environment.

Responsibilities include configuring hardware and software, installing and replacing components, troubleshooting printers and peripherals, and guiding customers on best practices while meeting contractual commitments.

Qualifications

• High school diploma or equivalent with hardware tech training.
• HP PC/Printer hardware repair experience preferred.
• Ability to work on-site with customer focus.

Responsibilities

• Deliver on-site break/fix services for HP PCs and related hardware.
• Configure hardware, software, and simple network components.
• Install, repair, and replace units per procedures.
• Troubleshoot issues including printers and peripherals.
• Collaborate with escalation personnel and remediation plans.
• Educate customers on technology use and maintenance during service events.
• Manage priorities, schedules, and documentation to meet contracts and budgets.

Skills

Mechanical aptitude

Hardware repair

Troubleshooting networks

Customer communication

Documentation

Independent work

Business impact awareness

Education

High school diploma

Hardware technology training

College preferred

Tools

HP printer repair

PC hardware diagnostics

Job description

Job Title: PC/Printer Field Break/Fix

Location: Billings, MT

Duration: Contract - 24 months

Pay Range: $25.09/hr $32.85/hr (W2)

Job ID: 410066

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant III to join our team. The role provides on-site break/fix hardware support for HP PC Products customers across laptops, desktops, RPOS, and workstations. Printer knowledge is a plus. The position operates in a fast-paced environment and requires a customer-focused approach, sound judgment, and consistent execution.

Responsibilities:

• Deliver on-site break/fix services for HP PCs and related hardware.
• Configure hardware, software, and simple network components.
• Install, repair, and replace units and components per documented procedures.
• Troubleshoot technical and mechanical issues, including printers and peripherals.
• Collaborate with escalation personnel and execute action plans to remediate PC/print issues.
• Educate customers on technology use and maintenance during service events.
• Manage priorities, schedules, and documentation to meet contractual commitments and budgets.

Required Skills & Qualifications:

• Mechanical aptitude with experience using tools and alignment apparatus.
• Hands-on hardware repair experience with PCs and printers.
• Ability to troubleshoot issues involving third-party software, networks, and switches.
• Strong customer-facing communication skills, verbal and written.
• Attention to detail with reliable administrative and documentation habits.
• Ability to work independently, plan, and reprioritize based on business needs.
• Understanding of business and financial impacts of service delivery.

Preferred Skills:

• HP printer repair and maintenance experience.
• Industry knowledge of PC and print ecosystems and service procedures.

Physical and Schedule Requirements:

• Able to bend, crawl, stoop, sit, and lift up to 50 pounds.
• Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.

Education:

• High school diploma or equivalent required, plus hardware technology training. College preferred.

Additional Details:

Dress code: Business Professional. Black slacks and blue collared shirt.

Cell phone reimbursement and a laptop/tablet will be provided.

Background checks will be completed per customer agreements and may include employment history, education, drug, credit, and sex offender registries.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.