On-site Patient Service Rep: PT & Radiology Float

Central Ohio Primary Care Physicians, Inc.; Columbus (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. is seeking a Patient Service Representative for the Physical Therapy and Radiology Float roles located in Columbus, OH. The position handles patient registration, insurance verification, and scheduling while delivering a positive guest experience.

The role requires strong communication, confidentiality, and multitasking skills, with on-site shifts and a standard full-time schedule. Familiarity with EPIC and billing processes is a plus.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare setting.
• Required: High School diploma or GED; or at least six months customer service or healthcare experience.
• Required: Valid Driver's License and reliable transportation.
• Knowledge of HIPAA guidelines and patient privacy is essential.

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Handle registration, copays, and scheduling follow-ups.
• Answer calls and emails from patients and COPC departments; direct or escalate as needed.
• Maintain confidentiality of patient data and comply with HIPAA regulations.
• Support front desk tasks and EPIC duties as assigned.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Time management

HIPAA knowledge

Education

High School diploma

Tools

EHR systems

Microsoft Office

Job description

Central Ohio Primary Care Physicians, Inc. is seeking a Patient Service Representative for the Physical Therapy and Radiology Float roles located in Columbus, OH. The position handles patient registration, insurance verification, and scheduling while delivering a positive guest experience.

The role requires strong communication, confidentiality, and multitasking skills, with on-site shifts and a standard full-time schedule. Familiarity with EPIC and billing processes is a plus.