Patient Service Representative- Physical Therapy and Radiology Float

Central Ohio Primary Care; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Central Ohio Primary Care is seeking a Patient Service Representative in Columbus, OH. You will be the first point of contact, ensuring a positive patient experience during visits, telehealth, or calls.

You will greet patients, complete registrations, verify insurance, collect payments, and assist with scheduling. Strong communication, HIPAA knowledge, and EPIC experience are essential. This is a full-time role with benefits eligible at multiple site locations.

Qualifications

• High School diploma or GED, or at least six months healthcare or customer service experience.
• Valid Driver License and reliable transportation.
• Minimum one year of administrative experience preferred.
• Experience with patient check-in, data entry, and insurance verification.

Responsibilities

• Ensure patients have a positive experience during visits, in person, telehealth or by phone.
• Greet patients and complete check-in procedures including data entry and insurance verification.
• Collect copays, deductibles and outstanding balances.
• Check-out patients and schedule follow-up appointments.
• Answer calls and emails, route inquiries and reminders as needed.
• Perform clerical tasks: filing, scanning, mail, reports, and general support.
• Maintain HIPAA confidentiality and ensure patient privacy.
• Work with front office duties and EPIC as assigned.
• Support referrals and pre-certifications when required.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Written communication

HIPAA knowledge

EHR systems

Multi-tasking

Time management

Independence

Teamwork

Education

High School diploma or GED

Tools

EPIC

Microsoft Office

Job description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible


• Monday-Friday - 8-hour shifts between 6:30am-8:00pm, depending on site assigned


• Columbus, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.


• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.


• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.


• Collect copays, deductibles and/or outstanding balances.


• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.


• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalation inquiries when needed. Contact patients for appointment reminders or scheduling purposes.


• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.


• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.


• Working patient portal with potential to rotate to the front office working check-in and check-out.


• Referrals


• Pre-Certifications


• EPIC Duties

Qualifications

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting


• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience


• Required: Valid Driver License and reliable transportation

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;


• Strong organizational and written communication skills;


• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;


• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;


• Ability to work independently and in a team environment; and able to lead by example;


• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)