Patient Service Representative- Physical Therapy and Radiology Float

Central Ohio Primary Care Physicians, Inc.; Columbus (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. is seeking a Patient Service Representative for the Physical Therapy and Radiology Float roles located in Columbus, OH. The position handles patient registration, insurance verification, and scheduling while delivering a positive guest experience.

The role requires strong communication, confidentiality, and multitasking skills, with on-site shifts and a standard full-time schedule. Familiarity with EPIC and billing processes is a plus.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare setting.
• Required: High School diploma or GED; or at least six months customer service or healthcare experience.
• Required: Valid Driver's License and reliable transportation.
• Knowledge of HIPAA guidelines and patient privacy is essential.

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Handle registration, copays, and scheduling follow-ups.
• Answer calls and emails from patients and COPC departments; direct or escalate as needed.
• Maintain confidentiality of patient data and comply with HIPAA regulations.
• Support front desk tasks and EPIC duties as assigned.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Time management

HIPAA knowledge

Education

High School diploma

Tools

EHR systems

Microsoft Office

Job description

Patient Service Representative- Physical Therapy and Radiology Float

Job Category: Ancillary

Requisition Number: PATIE005311

• Posted : October 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Columbus, OH, USA

Description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday - 8-hour shifts between 6:30am-8:00pm, depending on site assigned
• Columbus, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• Pre-Certifications
• EPIC Duties

Qualifications

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience
• Required: Valid Driver License and reliable transportation

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
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