On-Site Patient Access Clerk | Front Desk & Care Concierge

Froedtert Health; West Bend (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Career pathways & tuition assistance

Medical, dental, vision insurance

403b retirement plan

Employee assistance programs

Job summary

Froedtert Health in West Bend, WI seeks a Patient Access Service Representative to deliver a welcoming front-desk experience and outstanding customer service for patients and visitors. The role is on-site, with shift 4, and requires proactive communication and multi-tasking in a fast-paced healthcare setting.

The ideal candidate has at least 1 year in reception or customer service, with a High School diploma or equivalent; healthcare exposure is a plus.

Qualifications

• A minimum of one year of experience as a receptionist/assistant or in a customer service role is required.
• Healthcare setting experience preferred but not necessary.

Responsibilities

• Greet patients and visitors to deliver a friendly front-of-house experience.
• Provide outstanding customer service via in-person and phone interactions.

Skills

Effective communication

Customer service

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

EpicCare

Job description

Froedtert Health in West Bend, WI seeks a Patient Access Service Representative to deliver a welcoming front-desk experience and outstanding customer service for patients and visitors. The role is on-site, with shift 4, and requires proactive communication and multi-tasking in a fast-paced healthcare setting.

The ideal candidate has at least 1 year in reception or customer service, with a High School diploma or equivalent; healthcare exposure is a plus.