PATIENT ACCESS SERVICE REP, FCP - WEST BEND FASTCARE

Froedtert Health; West Bend (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Career pathways & tuition assistance

Medical, dental, vision insurance

403b retirement plan

Employee assistance programs

Job summary

Froedtert Health in West Bend, WI seeks a Patient Access Service Representative to deliver a welcoming front-desk experience and outstanding customer service for patients and visitors. The role is on-site, with shift 4, and requires proactive communication and multi-tasking in a fast-paced healthcare setting.

The ideal candidate has at least 1 year in reception or customer service, with a High School diploma or equivalent; healthcare exposure is a plus.

Qualifications

• A minimum of one year of experience as a receptionist/assistant or in a customer service role is required.
• Healthcare setting experience preferred but not necessary.

Responsibilities

• Greet patients and visitors to deliver a friendly front-of-house experience.
• Provide outstanding customer service via in-person and phone interactions.

Skills

Effective communication

Customer service

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

EpicCare

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:WEST BEND at our CP-FASTCARE CLIN WST BEND MEIJER facility.

This job is ON - SITE.

FTE: 0.001000

Standard Hours: 0.01

Shift: Shift 4

Shift Details: OPT works a minimum of 20 hrs/month. Shift consists of at least 1 weekend/month (SAT: 8-6 & SUN: 8-2pm) and a minimum 4 additional hrs. Also, help cover PTO, FMLA, on as needed basis. Holidays: At minimum 1 Holiday/year. Current Holiday hours are 8am - 12pm. Weekends: 1 weekend/month required. SAT: current weekend hours are 8am - 6pm; SUN: 8am - 2pm

Job Summary: The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

EXPERIENCE DESCRIPTION: A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

EDUCATION DESCRIPTION: High School diploma or equivalent is preferred.

SPECIAL SKILLS DESCRIPTION: Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits At Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.