On-Site Order Management Specialist — Customer Care

Cytiva; Marlborough (MA); On-site; USD 55,000 - 57,000; Full time

Job summary

Cytiva is seeking an Order Management Specialist for its Marlborough, MA site. The role involves handling customer interactions by phone and email, processing purchase orders, and addressing shipments, billing, and product inquiries.

It requires data entry accuracy, strong communication, and ERP system proficiency. The position reports to the Customer Service Manager within the Commercial Operations Customer Service Team and is an on-site role in Marlborough, MA.

Qualifications

• Data entry skills to quickly and accurately review and input data.
• At least 2 years of experience in customer service.
• High School Diploma or GED required.

Responsibilities

• Act as a focal point for customers via email and phone; input data accurately and maintain records.
• Respond to and/or research customer inquiries with urgency and accuracy; provide solutions.
• Execute tasks assigned by the manager on schedule and meet team targets.

Skills

Data entry

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Oracle ERP

Salesforce

MS Office

Job description

Cytiva is seeking an Order Management Specialist for its Marlborough, MA site. The role involves handling customer interactions by phone and email, processing purchase orders, and addressing shipments, billing, and product inquiries.

It requires data entry accuracy, strong communication, and ERP system proficiency. The position reports to the Customer Service Manager within the Commercial Operations Customer Service Team and is an on-site role in Marlborough, MA.