Order Management Specialist

Austin Community College; Marlborough (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off

Job summary

A prominent educational institution is seeking an Order Management Specialist to provide exceptional customer service support. The role involves interacting with customers to address inquiries, process orders, and manage complaints. Candidates should have at least a High School Diploma, a year of data entry experience, and two years in customer service. The position offers an annual salary between $55,000 and $57,000, along with comprehensive benefits including medical coverage and paid time off.

Qualifications

• At least 1 year of related work experience including data entry.
• At least 2 years of experience in customer service.
• Strong ability to adhere to procedural guidelines.

Responsibilities

• Act as a focal point for customers via email and phone.
• Respond to and research customer concerns/inquiries urgently.
• Work with team members to achieve daily, weekly, and monthly targets.

Skills

Data entry skills

Customer service experience

Problem-solving skills

Communication skills

Education

High School Diploma or GED

Tools

Oracle or similar ERP

Salesforce

MS Office

Job description

Order Management Specialist

Interacts with customers over the phone or via email to identify needs and determine appropriate action or escalates for further review. May provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in‑house training on non‑technical customer support.

This position reports to Senior Manager, Customer Service, and is part of the Customer Service team located in Marlborough, MA and will be an on‑site role.

What you will do:

Act as a focal point for customers via email and phone. Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities. Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer‑related reports to management, sales and customers as needed/required.

Respond to and/or research customer concerns/inquiries with urgency and accuracy. Demonstrate basic problem‑solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring.

Execute all tasks assigned by the manager diligently, on schedule and to the highest standard. Work with team members to achieve daily, weekly, and monthly targets understanding that their teams’ success is their own success and they share responsibility when their team experiences difficulties.

Who you are:

• High School Diploma or GED
• At least 1 year of related work experience including but not limited to; data entry skills to quickly and accurately review and input data
• At least 2 years of experience in customer service

It would be a plus if you also possess previous experience in:

• Oracle (or similar ERP), Salesforce and MS Office.
• Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency.
• Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems.

Benefits

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $55,000 to $57,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.