Onsite Customer Success & Orders Specialist

Medical Components, Inc.; Harleysville (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Medical Components, Inc. in Harleysville, PA is seeking a Customer Service Representative to provide professional support to customers and sales reps via phone, email, and other channels.

This onsite role requires attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced environment. You will handle data entry, order management, respond to inquiries, troubleshoot issues, and collaborate with internal teams to ensure customer satisfaction.

Qualifications

• Requires high school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide professional and timely support to customers and sales reps via phone, email, and other communication channels.
• Data entry, order management, respond to customer inquiries with accuracy and professionalism.
• Troubleshoot issues and identify solutions to meet customer needs.
• Account management, enter and process orders accurately and efficiently.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Escalate complex customer concerns when necessary.
• Deliver a positive customer experience during every interaction.

Skills

Communication

Customer service

Organization

Multitasking

MS Office

Education

High School Diploma or equivalent

Tools

ERP systems

CRM systems

Job description

Medical Components, Inc. in Harleysville, PA is seeking a Customer Service Representative to provide professional support to customers and sales reps via phone, email, and other channels.

This onsite role requires attention to detail, strong communication, and the ability to manage multiple priorities in a fast-paced environment. You will handle data entry, order management, respond to inquiries, troubleshoot issues, and collaborate with internal teams to ensure customer satisfaction.