On-Site Operations Lead: Customer-Focused & Efficient

Ricoh USA, Inc.; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with company match

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh USA, Inc. seeks a Site Leader to oversee daily mail room, copy center, and related services for a small site in Orlando, FL.

The role serves as the on-site point person for customer issues and contract compliance, guiding a small team and coordinating with leadership to maintain service levels. The candidate will manage staff training, scheduling, and performance, ensuring profitability and adherence to SLAs while coordinating with vendors and internal departments.

Qualifications

• High school diploma or GED required.
• 2+ years in a related field (B2B/technical) preferred.
• Previous training and customer-facing experience beneficial.
• Demonstrated knowledge of technology and office processes.

Responsibilities

• Oversee daily operations of mail room, copy center, or scanning facility.
• Supervise staff, assign tasks, and ensure productivity and break compliance.
• Serve as on-site point of contact for customer issues and contract compliance.
• Train staff and manage workflow, scheduling, and reporting.

Skills

Tactical facilitator

Group presentation

Problem solving

Customer service

Technical aptitude

Written/verbal communication

Education

High school diploma or GED

Tools

Copiers

Imaging equipment

Office equipment

Job description

Ricoh USA, Inc. seeks a Site Leader to oversee daily mail room, copy center, and related services for a small site in Orlando, FL.

The role serves as the on-site point person for customer issues and contract compliance, guiding a small team and coordinating with leadership to maintain service levels. The candidate will manage staff training, scheduling, and performance, ensuring profitability and adherence to SLAs while coordinating with vendors and internal departments.